Frequently Asked questions
Is there parking available at the hotel?
We have over 130 parking spaces at the hotel all free of charge.
How far away from Rotherham town centre is the hotel?
We are situated 7.4miles from Rotherham town centre.
If you are using Sat Nav to reach the hotel please use S63 7EQ or S73 0YF.
When do you charge me debit or credit card?
Payment via credit card will be taken on the day that you check out. All debit cards will be charged upon arrival. Any Advanced Saver Rates will be taken at the time of booking.
Do you require a pre-authorisation from a credit card?
A pre-authorisation is required for every reservation and will be requested at reception on check in. If a guest does not have a card available the hotel has the right to request a deposit of £50.00 per room which will be returned on check out.
Do you accept cash payment?
We do accept cash payment for accommodation however proof of ID will be requested at the time of checking in from either a valid Passport or Driving Licence. If you do wish to pay by cash a pre-authorisation will still be required either by card or leaving a deposit of £50.00 at reception which will be returned on check out.
Do you accept group bookings?
We do accept group bookings however these are subject to availability and we do suggest to contact the hotel directly on 01709 760666.
What is our cancellation policy?
Reservations can be cancelled free of charge, cancelled before 4pm on the day of arrival.
Do you allow pets?
We do not allow pets in the hotel. However we are happy to accommodate Guide dogs or Hearing dogs.
Do you have WiFi?
WiFi is complimentary throughout the hotel.
Do you have any smoking rooms?
All bedrooms in the hotel are non-smoking.
Is the hotel accessible to wheelchairs?
Accessibility is a priority at our hotel and lift access is available to all levels. The hotel reception, bar and restaurant is positioned on the ground floor with no stairs and we also offer accessible bedrooms with adjacent rooms for carers if required. For further information please contact the hotel directly on 01709 760666.
Do you have sofa beds in the bedrooms?
We do have sofa beds in our double rooms only and these are subject to availability. If you would like to have a sofa bed set up in your room please can you either add this on to your comments section during the booking process or contact the hotel directly on 01709 760666. Please be aware that the sofa beds are only set up in the bedrooms on request. A supplement of £20.00 will be added to your room rate if the sofa bed is to be used by a guest who is over 16 years of age.
Do you have an on-site restaurant?
We do have a restaurant at the hotel which is open from 6:00pm and last orders are at 9:30pm.